Bradley >> Taylor Chrysler Dodge Jeep Ram
1497 Illinois 50, Bourbonnais, IL | Directions 6091441.171914 -87.851263
Mon - Fri: 9:00 AM to 9:00 PM; Sat: 9:00 AM to 6:00 PM; Sun: Closed;
I was very impressed by the quality in service and time spent with this dealership. This was the best experience I have ever had and well worth the drive. Thank you for such fantastic customer service.
Taylor Chrysler Dodge has Honesty, Integrity, and Credibility! This is not our first purchase from Taylor Chrysler Dodge, we are repeat, repeat, repeat customers. These are a few of the many reasons we continue to return and have a relationship with Taylor Chrysler Dodge and Ray Marko. Ray always meets our needs consistently; Ray is always respectful, helpful, and patient with us especially during negotiations (my husband can be difficult); Taylor Chrysler Dodge is fair and always rises above other dealerships to maintain our business. The follow up ensuring satisfaction is fantastic; all Taylor Chrysler Dodge employees we have encountered are positive, enthusiastic, kind, and knowledgeable. The dealership is also clean, has a nice place for the kids to play, and they always have free fresh popcorn or donuts, coffee, and water. In addition, Taylor Chrysler Dodge has a great service department, they are also honest, friendly, and it is clean. They are always willing to fit you in when possible. We don’t feel that we are just customers at Taylor Chrysler Dodge, we feel like we are part of the family! We appreciate this respect and kind of business. I would highly recommend Taylor Chrysler Dodge to our friends and family. Thank you Ray for another wonderful experience and getting us in yet another incredible vehicle! Kelly C. Schultz
I had a very good experience overall at Taylor dodge. My first impression driving in was a very well kept lot with easy to find parking spaces for customers directly in front. I called ahead and was greeted with a polite sales manager who had the vehicle I wanted to see parked in front, washed, where I could check it out on my own if I wanted. As I looked over the vehicle, I was approached by Tim Slattery (who I spoke to on the phone) who was cordial and never pushy. I did tons of research prior to my visit and probably knew more about the vehicle than Tim but he was able to tell me about things I could not research, like previous owner and provided a carfax report. I also knew what the vehicle was worth and how much I wanted to pay for it. The asking price was pretty good to start but I made my offer and Tim took it to the back room, to whoever, and shortly returned with a handshake and a smile. After that a Tim had a porter take the vehicle for a final clean-up and even added fuel! That was impressive. Also Tim informed me that anytime I was in the area I could swing by for a free carwash! The dealership was squeaky clean with tons of light and exceptionally comfortable chairs. Even the bathrooms were very clean. Tim made sure that I had a bottled water or coffee at all times. There were pastries available near the coffee, a popcorn popper by the front door and even a cell phone charging station at the front desk with every adaptor known to man. I did not have to wait too long for anything and was very satisfied with my purchase. I needed to get some paperwork turned in to the dealership and was unable to do so that day. Tim offered to swing by my work to pick it up on his way to the dealership the following day! This is above and beyond good service! After spending a day with my purchase I realized the CD changer was not working. I contacted Tim who set up an appointment with the service department. When I arrived at the service department I was once again greeted with a polite service employee who took my keys and made sure I knew where the coffee and pastries were located. The service waiting area is also impressively clean with room for kids and plenty of magazines to read and an HDTV to watch. Did I mention that the chairs are incredibly comfortable? I returned home with my still broken CD changer while the service people figured out how they wanted to handle my problem. I spoke to the service employee a few times over the phone (I don't remember his name), who wasn't much of a people person, but helpful none the less. Eventually the consensus was the dealer will replace the changer once they locate a replacement unit. It has been a few days so I hope to hear back soon.
My whole experience was excellent! I was at the dealership for work on my SUV. This turned into a used truck. I was received fast, treated excellent, got a great price and even now (about a week later) am still receiving phone calls to see if I need anything else.
Over all, the best truck buying experience I have ever had. Randy and crew was awesome!!!
Would recommend them to anyone buying a vehicle.
I have been in need of a new car for a long time but was worried about budgeting and my credit. I went to Taylor and talked with Ray about my concerns. Not only did he make me feel comfortable but went above and beyond getting me into a brand new Jeep. He made buying a new car a great experiance and I would recommend to anyone looking for a new or used car that wants a great experiance and great pricing to go and see Ray and let him know what you are looking for.
I was impressed with the level of knowledge, expertise and team-oriented customer service I experienced with Taylor Dodge. The attention to detail from the first moment I first stepped in the door to after we closed the deal was consistent on all levels. The friendly staff took time to really learn what we were looking for, answer our questions and ultimately, put me in a car that I originally thought woud be out of my price range. All in all, I could not have asked for a better experience. Thank you.
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